FAQs
Frequently Asked Questions (FAQ)
1. Who are we?
Glad to meet you! We are Modiniva.com. Our mission is to offer high-quality products all in one place, ensuring that everyone has access to safe, reliable, and innovative items at prices that will make you smile. We are dedicated to providing top-notch quality that meets and exceeds your expectations!
2. What are the shipping and delivery times?
We ship directly from multiple warehouses as soon as your order is processed. During peak periods, shipments might be delayed by a few days. Please allow extra time for delivery in such cases. If there is a significant delay, we will notify you via email or phone.
Typically, delivery times to the US range from 7 to 12 business days.
3. How can I track my package?
Once your package is shipped, you’ll receive a tracking number via email. You can track your package using this number on the shipping company’s website (e.g., UPS, USPS) or through universal tracking websites like 17 Trackers.
4. What if my estimated delivery time has passed and I still haven’t received my order?
If your order is delayed beyond the estimated delivery time, please contact us with your order number as soon as possible. We will check the status of your shipment and work to expedite the delivery if needed. Reach out to us via email at info@modiniva.com or through our Contact Us page.
5. What should I do if my product arrives damaged?If your product arrives damaged, please take a photo of the damage and email it to us at info@modiniva.com immediately. We will arrange a replacement for damaged goods within 48 hours of receiving your report.
6. Can I return my product for a refund?
Refunds are issued only for products that arrive damaged and are unusable. In such cases, we will send you a replacement at no additional cost.
To initiate a return due to damage, contact us at info@modiniva.com / visit our Contact us page / website chat.